Privacy Policy

Komandor Canada Privacy Policy

Last updated: November 10, 2026

1. Overview
This Privacy Policy outlines how Komandor Canada, Inc. (“Komandor Canada,” “we,” “us” or “our”) collects, uses, discloses and protects personal information obtained through our website at komandor.ca (“Site”). We are committed to protecting your privacy and managing your personal data in compliance with applicable Canadian privacy legislation, including PIPEDA.

2. Information We Collect
We may collect:

• Information you provide voluntarily: such as name, email, phone number, address or project details when you fill out forms (e.g., contact, schedule a consultation).
• Device and usage information: including IP address, browser type, operating system, time and date of visits, referring pages, and pages viewed. Cookie tracking and Google Analytics help us understand site usage.
• Advertising information: when you arrive from an online ad, the ad platform may add a click identifier to the page address. We keep it with your enquiry so we can see which ad brought you to us.

3. How We Use Your Information
We use your information to:

• Respond to inquiries, provide quotes, and schedule design consultations.
• Improve and maintain our websites and services.
• Measure and improve our advertising, including learning which ads lead to enquiries, quotes and completed projects, and showing our ads to people likely to be interested, or not showing them to existing customers.
• Send promotional materials only if you opt‑in (e.g. newsletters, new product announcements).

4. Legal Basis
We process your personal information:

• With your consent (e.g. when you submit a form or opt-in to marketing),
• As necessary to fulfill your request or business dealings with us,
• And to support our legitimate interests, such as improving user experience and service delivery.

5. Cookies and Tracking Technologies
We use cookies and tracking tools, including Google Analytics, HubSpot’s website tracking code and advertising tags from Google and Meta, to:

• Understand how you navigate our site,
• Remember your preferences (e.g. language),
• Provide a smoother browsing experience.
• Measure the results of our advertising and show relevant ads to people who have visited our site.

You can disable cookies via your browser settings; however, doing so may affect site functionality. You can also manage ad personalization in your Google and Meta account settings.

6. Disclosure of Personal Information
We may disclose your personal data to:

• Third-party service providers engaged to support our operations, including our customer relationship management system (HubSpot), email tools, analytics (Google Analytics) and advertising platforms (Google and Meta),
• Law enforcement or legal bodies when required by law.

When we share information with advertising platforms, we send contact details such as your name, email address or phone number in an encrypted (hashed) form, together with the stage your enquiry reached (quote booked or project completed) and the date it reached it. We send this within a few days of each stage. We may also add the hashed contact details of customers whose projects are complete to customer lists on these platforms. The platforms use this to measure which ads work, and may use it to show our ads to similar people or to avoid showing them to existing customers. Meta deletes the hashed contact details once it has matched them, but may also use the stage information for its own purposes, including personalizing the ads and content people see on and off its services. Each platform handles this information under its own terms and privacy policy.

You can opt out of this sharing at any time by emailing info@komandor.ca. We will then stop sending your information to advertising platforms and remove it from any customer list we have shared with them. Opting out does not affect your quote or your project.

We do not sell your personal information.

7. International Transfers
Some of our service providers, including HubSpot, Google and Meta, store and process information outside Canada, mainly in the United States. Information held outside Canada is subject to the laws of that country and may be accessible to its authorities. We choose providers that protect personal information to a standard comparable to Canadian law.

8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

9. Your Rights
You have the right to:

1. Access your personal data held by us,
2. Request correction or deletion,
3. Withdraw your consent to processing, including the use of your information to measure our advertising,
4. Object to or restrict processing (particularly when based on legitimate interest),
5. Ask for portability of data collected under your consent.

To exercise these rights, contact us at info@komandor.ca.

10. Complaints / Supervisory Authority
If you believe your privacy has been compromised, you may file a complaint with the Office of the Privacy Commissioner of Canada, or reach out to Komandor Canada directly.

11. Security Measures
We use commercially reasonable safeguards—both technical and organizational—to protect personal data against unauthorized access, disclosure, alteration, or destruction.

12. Policy Updates
This policy may be updated periodically. The latest version will be posted on our website, with the revision date updated accordingly.

13. Contact Us
Komandor Canada, Inc.
863 Rangeview Road
Mississauga, Ontario L5E 1H1
Showroom: Improve Design Centre, 7250 Keele St, Unit 87, Vaughan, Ontario
Phone: 416.677.4977
Email: info@komandor.ca